Shipping & Returns
Shipping Information & Return Policy
At Baobab Design, we are committed to delivering our handmade furniture and home décor with the care and attention each piece deserves. Whether you're ordering a single artisan item or a container of wholesale goods, we ensure your items are securely packaged and shipped efficiently.
Processing Time
Because our products are handmade, processing times may vary:
In-stock items
3–5 business days
Custom or made-to-order pieces
2–4 weeks
Large furniture or wholesale orders
Processing time depends on order size and complexity
Please reach out via our Contact Us page for a more accurate timeline.
Shipping Methods & Delivery Times
We ship globally and offer various shipping options based on the size of your order and destination. Delivery times will vary depending on your location and selected shipping method:
Standard shipping
Typically delivered within 1–2 weeks
Expedited shipping
Faster delivery options available upon request
White glove delivery
Recommended for large or fragile items; contact us for a tailored quote
Shipping Costs
Shipping costs are calculated based on the weight, volume, and destination of your order. General estimates are:
*Available on retail orders over $2,500 (select regions only)
Wholesale customers will receive shipping quotes based on the size and frequency of orders.
Returns & Exchanges
We hope you love your Baobab Design pieces. If something isn't right, please contact us within 14 days of delivery.
Important Note on Handmade Products
Due to the artisanal nature of our products, slight variations in color, weave, and size are to be expected. These are not considered defects but rather a hallmark of their handmade origin.
Return Conditions
- Returns are accepted within 14 days of delivery
- Items must be unused, in original condition, and with labels attached
- Return shipping is the responsibility of the customer
- Sale, sample, and custom items are final sale
Damaged or Defective Items
If your item arrives damaged:
- Refuse delivery and notify us immediately, or
- Photograph the packaging and item, and email us within 48 hours of receipt
We'll review the case and arrange for a replacement, refund, or credit as appropriate.